BASIS OF AGREEMENT
Any person (“the Client) participating in any services offered by 5TH DIMENSION TENNIS shall be taken by such participation to have consented to the Terms and Conditions below.
Any reference to “5TH DIMENSION TENNIS” includes its business, directors, employees, consultants, staff and agents. Any reference to “physical activity” or “activity” includes but is not limited to exercise sessions with a 5TH DIMENSION TENNIS employee, i.e, a group coaching class, private coaching, cardio tennis, use of facilities and equipment along with any other services provided to the participant by 5TH DIMENSION TENNIS.
The Client acknowledges that it is their responsibility to inform their medical advisor of their intention to participate in the Program, and warrants that by their participation that they do so in accordance with the advice of their medical practitioner.
The Client acknowledges that the Program and any exercises carries risks of injury and that they shall not hold 5TH DIMENSION TENNIS responsible as a result of any injuries sustained directly or indirectly to themselves or any other person during or after the Program.
The Client acknowledges that they have informed 5TH DIMENSION TENNIS in writing of any condition (medical or otherwise) that would affect their ability to engage in any physical activity or the Program offered by 5TH DIMENSION TENNIS and that they will inform 5TH DIMENSION TENNIS in writing of any changes to their circumstances.
The Client acknowledges that it is their responsibility to inform their medical practitioner prior to engaging in the Program on the premises of 5TH DIMENSION TENNIS.
The Client acknowledges that during the conduct of the Program some physical contact may occur between the Client and members of 5TH DIMENSION TENNIS and/or other members of the Program and consents to that contact being made.
TERMS & CONDITIONS:
WET WEATHER POLICY (GROUP LESSONS):
The coaching staff will endeavour to send a SMS to players notifying of lesson cancellation due to weather. Please note the coaching team makes every endeavour for lessons to continue as scheduled, therefore the team aims to give a minimum 30 minutes notice of a cancelled lesson IF possible. If you do not receive a text message notifying of wet weather cancellation, please assume your lesson will continue as scheduled.
A make-up lesson will be scheduled if your lesson is cancelled due to wet weather.
SCHEDULING OF make-up lessonS:
Make-up lessons due to wet weather will be held during the current Term, or during the following school holiday period.
The coaching staff will communicate the make-up lesson date via SMS notification. It is the sole responsibility of the parent/guardian to note the scheduled time, reminders will not be provided.
If you are unable to attend the scheduled make-up lesson, it is the sole responsibility of the player/parent to contact the coaching team as soon as possible to enquire if other lesson times are available to complete the lesson within the CURRENT Term.
ABSENT GROUP LESSON POLICY (DUE TO PERSONAL REASONS):
Club Venues:
If a student misses a squad lesson due to personal reasons (e.g. school camp, holidays, illness) the coaching team will endeavor to provide make up lesson options for a maximum of 2 missed lessons per term.
A minimum of 24 hours notification to the coaching team is essential if you are missing a lesson. It is the sole responsibility of the student/ parent to enquire with coaching staff in regards to make-up lessons. The coaching staff cannot guarantee make up lessons but will endeavor to provide as many time options as possible.
Make-up lessons cannot be carried over to a new term.
School venues:
As squads held at school venues are very limited in free spot availability due to high demand, make-up lessons at your preferred school venue cannot be guaranteed. Where make-up lesson options are not possible at your school venue, make-up lesson options will be located at Legend Park TC Glen Waverley. The coaching staff cannot guarantee make up lessons but will endeavor to provide as many time options as possible.
PAYMENT / REFUND/ CREDIT GROUP LESSON POLICY:
Payment for your registered program must be made the due date on your invoice. Failure to pay the invoice balance by the due date will result in a “pause” of your program, or removal from your program.
A refund or credit is not permitted if players do not attend their regular squad lessons, or scheduled make-up lessons. Your spot has been reserved for you on the basis of receiving payment in full, therefore limiting availability for other enquiring players.
Absent due to family holidays / personal reasons
A refund/credit /or amended Term invoice is not permitted if you are absent from your program due to family holidays or other personal reasons. Your spot is reserved on a Term basis, not by selected weeks of attendance.
Change of Mind / Circumstances
Should you become unavailable mid-term due to other unforeseen committments, or other circumstances which result in non attendance of your program, a refund or credit is not permitted due to change of mind / circumstances.
Serious Illness/ Injury POLICY:
If a student suffers serious illness or injury whereby the player is absent, the coaching team may credit the student with lessons in the following term (carry-over payment credit to next term). A Doctor's certificate is required in this regard.
PRIVATE/ SEMI-PRIVATE LESSON POLICY:
Missed Private Lessons (Due to Personal Reasons)
Should you miss a lesson due to personal reasons (e.g. sickness / school camp etc) your coach will provide a maximum of 2 make-up lessons per Term. All further missed lessons will be forfeited and non-refundable.
Notification of Absence
You must provide 24 hours prior notice of non-attendance of private lessons. If you fail to provide 24 hours notice of absence the full lesson fee will be forfeited.
Wet Weather cancellation:
Should you miss a lesson/s due to wet weather cancellation by your coach, you will receive a make-up lesson during the current Term, or school holiday period..
Payment policy:
Payment of your invoice is due by the invoice date. Failure to finalise the balance of your invoice by the due date will result in a “pause” of your program, or removal from your program. Payment is made by the Term, or the remainder of the Term if you register mid-term.
Semi - Private (2:1) Lesson Make Up Policy:
If one of the players cannot attend the scheduled lesson, but the other member still attends, the player that is absent will be eligible for a GROUP LESSON MAKE UP ONLY. For it to be considered a semi-private make up lesson, both players need to reschedule on a different day and time.
REGISTRATION POLICY:
CLUB VENUES:
Unless otherwise notified, the coaching team will automatically reserve your weekly squad position for the following Term.
If a student is absent in the first week of Term without providing notification of absence and hasn't finalised the invoiced Term fee, you will be removed from the program.
SCHOOL VENUES:
Players are required to re-register by the noted due date each term, your spot is NOT automatically reserved based on previous term attendance. Spots in our Tennis in Schools programs are limited and in high demand. Spots are reserved on a first in best dressed policy. To avoid disappointment it is essential you re-register by the due date noted on the registration form (if not earlier) to secure your spot for the following Term.
PROMOTIONAL PHOTOS / VIDEOS:
Photos / videos taken by the coaching staff of students playing in action may be used for promotional purposes e.g. website /marketing flyers /5D facebook page and Instagram account. If you wish your child not to partake in photos / videos please notify the coaching staff in writing.
MEDICAL & LIABILITY:
I hereby authorise the staff of 5th Dimension Tennis to act for me according to their best judgment in any emergency requiring medical attention. I release 5th Dimension Tennis from any and all liability for injury or illness and costs, incurred while undertaking a program or event with 5th Dimension Tennis.
PRIVACY POLICY:
Your privacy is important to us. The data collected from you will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.